Post by thread:[OT] Circuit Specialists

I'm trying to get an answer from someone at circuit specialists ( http://circuitspecialists.com/ ) for an order that has not been completely fulfilled. In particular the order was placed 2 months ago, and the one back ordered component was promised to be shipped by December 28th (well, the second promise was for that date - original promised delivery was weeks before). My calls/emails since then are not being returned. Does anyone have any contact information or related experiences that might show me a better way to approach the issue with this particular company? They are quickly finding their way to being marked as 'avoid' in my vendor database... Perhaps the nice weather (sunny, 67F) has caused them to extend their new year's holiday? :-P -Adam -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Moving in southeast Michigan? Buy my house: http://ubasics.com/house/ Interested in electronics? Check out the projects at http://ubasics.com Building your own house? Check out http://ubasics.com/home/

On Mon, 2008-01-14 at 12:48 -0500, M. Adam Davis wrote: > I'm trying to get an answer from someone at circuit specialists ( > http://circuitspecialists.com/ ) for an order that has not been > completely fulfilled. In particular the order was placed 2 months > ago, and the one back ordered component was promised to be shipped by > December 28th (well, the second promise was for that date - original > promised delivery was weeks before). > > My calls/emails since then are not being returned. > > Does anyone have any contact information or related experiences that > might show me a better way to approach the issue with this particular > company? They are quickly finding their way to being marked as > 'avoid' in my vendor database... I'm sorry to hear that. Unfortunately I can only add bad news. I ordered two items from them. I received the order and noticed one item was wrong, so I emailed them. They seemed nice enough about it, however they said I had to pay shipping and they would reimburse me. I had my doubts, but what choice did I have? I did ask them to ensure they marked the item "replacement item, no value" or something to that effect so I wouldn't be charged taxes +brokerage on the replacement. Of course, they didn't do this, so when I finally received the right item I had to pay taxes+brokerage again. Again they promised to reimburse me. Despite multiple emails+calls they never responded to me again. The dollar amount they screwed me out of wasn't that much, but it's the principle of the thing. I will NEVER do business with them again, and recommend noone else does either. TTYL

Wow...those guys are still around? I havent used them for nearly 15 years. Back in the day they were pretty good...but its been a while. Don't we have a couple of PIClisters in the Mesa area? They can go over and beat on em...tell em they are getting bad publicity to about 3K of engineers. :-) Herbert Graf <spam_OUTmailinglist4TakeThisOuTfarcite.net> wrote: On Mon, 2008-01-14 at 12:48 -0500, M. Adam Davis wrote: {Quote hidden}> I'm trying to get an answer from someone at circuit specialists ( > http://circuitspecialists.com/ ) for an order that has not been > completely fulfilled. In particular the order was placed 2 months > ago, and the one back ordered component was promised to be shipped by > December 28th (well, the second promise was for that date - original > promised delivery was weeks before). > > My calls/emails since then are not being returned. > > Does anyone have any contact information or related experiences that > might show me a better way to approach the issue with this particular > company? They are quickly finding their way to being marked as > 'avoid' in my vendor database... I'm sorry to hear that. Unfortunately I can only add bad news. I ordered two items from them. I received the order and noticed one item was wrong, so I emailed them. They seemed nice enough about it, however they said I had to pay shipping and they would reimburse me. I had my doubts, but what choice did I have? I did ask them to ensure they marked the item "replacement item, no value" or something to that effect so I wouldn't be charged taxes +brokerage on the replacement. Of course, they didn't do this, so when I finally received the right item I had to pay taxes+brokerage again. Again they promised to reimburse me. Despite multiple emails+calls they never responded to me again. The dollar amount they screwed me out of wasn't that much, but it's the principle of the thing. I will NEVER do business with them again, and recommend noone else does either. TTYL

I finally got ahold of someone today and they gave... an explanation. They said this time that we should have it in 2 weeks - hopefully that holds true. -Adam On Jan 14, 2008 12:48 PM, M. Adam Davis <.....stienmanKILLspam@spam@gmail.com> wrote: {Quote hidden}> I'm trying to get an answer from someone at circuit specialists ( > http://circuitspecialists.com/ ) for an order that has not been > completely fulfilled. In particular the order was placed 2 months > ago, and the one back ordered component was promised to be shipped by > December 28th (well, the second promise was for that date - original > promised delivery was weeks before). > > My calls/emails since then are not being returned. > > Does anyone have any contact information or related experiences that > might show me a better way to approach the issue with this particular > company? They are quickly finding their way to being marked as > 'avoid' in my vendor database... > > Perhaps the nice weather (sunny, 67F) has caused them to extend their > new year's holiday? > > :-P > > -Adam > > -- > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > - - - - - - - - - - - - - - - - - - - - - - - - - > Moving in southeast Michigan? Buy my house: http://ubasics.com/house/ > > Interested in electronics? Check out the projects at http://ubasics.com > > Building your own house? Check out http://ubasics.com/home/ > -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Moving in southeast Michigan? Buy my house: http://ubasics.com/house/ Interested in electronics? Check out the projects at http://ubasics.com Building your own house? Check out http://ubasics.com/home/

My experience has been nothing but positive... have bought a lot of stuff from them (my bench area looks like an advertisement for them). Only had one order messed up, and they handled it in a prompt fashion. Since this seems out of character for them, they may have a new employee which needs to be fired... Are you able to contact them at all? -forrest M. Adam Davis wrote: {Quote hidden}> I'm trying to get an answer from someone at circuit specialists ( > http://circuitspecialists.com/ ) for an order that has not been > completely fulfilled. In particular the order was placed 2 months > ago, and the one back ordered component was promised to be shipped by > December 28th (well, the second promise was for that date - original > promised delivery was weeks before). > > My calls/emails since then are not being returned. > > Does anyone have any contact information or related experiences that > might show me a better way to approach the issue with this particular > company? They are quickly finding their way to being marked as > 'avoid' in my vendor database... > > Perhaps the nice weather (sunny, 67F) has caused them to extend their > new year's holiday? > > :-P > > -Adam >

Yes, I finally was able to contact them. The explanation was that they switched to a new ordering system and the backorder was never entered in the new system. They then indicated that though we followed up in December after the switch and the order was re-entered, whoever we spoke to gave incorrect lead time information. I usually gather names/dates/etc when I follow up, but someone else followed up so we don't even know who originally 'fixed' the problem for us Of course there are several holes in the explanation (first and foremost the original B/O on the old system should have triggered and immediate vendor order, which means they should have had some in stock some time ago) but that's all I got out of them. On 1/15/08, Forrest W Christian <forrestcKILLspamimach.com> wrote: {Quote hidden}> My experience has been nothing but positive... have bought a lot of > stuff from them (my bench area looks like an advertisement for them). > Only had one order messed up, and they handled it in a prompt fashion. > > Since this seems out of character for them, they may have a new employee > which needs to be fired... Are you able to contact them at all? > > -forrest > > M. Adam Davis wrote: > > I'm trying to get an answer from someone at circuit specialists ( > > http://circuitspecialists.com/ ) for an order that has not been > > completely fulfilled. In particular the order was placed 2 months > > ago, and the one back ordered component was promised to be shipped by > > December 28th (well, the second promise was for that date - original > > promised delivery was weeks before). > > > > My calls/emails since then are not being returned. > > > > Does anyone have any contact information or related experiences that > > might show me a better way to approach the issue with this particular > > company? They are quickly finding their way to being marked as > > 'avoid' in my vendor database... > > > > Perhaps the nice weather (sunny, 67F) has caused them to extend their > > new year's holiday? > > > > :-P > > > > -Adam > > > > -