Don't start by asking open ended questions. e.g. "How can I help you?" should be "Would you like A, B or C?
AdaptiveCards are a good way to present options, display media, and provide responses in an attractive format over multiple platforms. See the NuGet package for AdaptiveCards from Newtonsoft.Json
The state of the chatbot can change just like dialog boxes in an application to adjust to the type of interaction desired.
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<A HREF="http://techref.massmind.org/Techref/method/ai/mschatbot.htm"> Microsoft Chatbot AI</A>
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